Lowering internet, phone and other bills
Providers often have better prices than the one you're paying, especially for new customers. Asking takes a short phone call or chat, and the worst answer is no.
Step by step
- Know what you pay and use
Look at your last bill: price, speed or data plan, and any equipment fees.
- Check current offers
Look up what your provider and its competitors charge new customers for the same service.
- Ask for the retention or loyalty team
They usually have more flexibility than general customer service.
- Ask clearly and politely
Name the competitor price and ask if they can match or beat it.
- Get it in writing
Ask for the new price, how long it lasts, and whether it requires a contract, and keep the confirmation.
Good to know: Promotional rates often last 12 months. Set a reminder for a month before the promotion ends so you can ask again.
General information for US consumers, not financial or legal advice. Company policies and state laws vary; check your agreement and your provider's current terms.